In today’s fast-paced business world, efficiency and productivity are essential for staying competitive. One way to streamline workplace efficiency is through managed desktop services. IBM Desktop Outsourcing is a leading provider of such services, offering a wide range of features and benefits for organizations of all sizes. In this review, we will explore what IBM Desktop Outsourcing can do for your business and evaluate its core features, pricing, user ratings, pros and cons, and alternatives.
What does IBM Desktop Outsourcing do?
IBM Desktop Outsourcing is a comprehensive solution that helps organizations manage their desktop environment more efficiently. It offers a range of core features that contribute to improved productivity, enhanced security, and reduced IT costs. Let’s take a closer look at some of these features:
Workstation Management: With IBM Desktop Outsourcing, businesses can easily manage and support a large number of workstations across their organization. This includes tasks such as software installation and updates, hardware inventory management, and troubleshooting.
Security: Security is a top priority for any organization, and IBM Desktop Outsourcing helps businesses stay protected. It offers advanced security features such as malware detection and removal, data encryption, and remote data wiping in case of lost or stolen devices.
Remote Desktop Support: IBM Desktop Outsourcing allows IT support teams to remotely access and control users’ desktops. This enables faster issue resolution and reduces the need for on-site visits, saving both time and resources.
Asset Management: Keeping track of hardware and software assets can be a daunting task, especially for large organizations. IBM Desktop Outsourcing provides a centralized asset management system that simplifies inventory tracking, license management, and compliance reporting.
Video Tutorial:
PRICE
| License Type | Price |
|---|---|
| Basic License | $99/month |
| Enterprise License | $199/month |
Review Ratings
| Item | Rating |
|---|---|
| Effectiveness |  |
| EASE-OF-USE | |
| Support | |
| Service | |
| Quality | |
| VALUE FOR MONEY | |
- Effectiveness: IBM Desktop Outsourcing offers a range of powerful features that contribute to enhanced workplace efficiency. While there might be some room for improvement, it delivers on its promises.
- EASE-OF-USE: The user interface of IBM Desktop Outsourcing is intuitive and user-friendly, making it easy for both technical and non-technical users to navigate and leverage its capabilities.
- Support: IBM provides excellent customer support, with knowledgeable representatives who are readily available to assist users with any queries or issues they may encounter.
- Service: The service provided by IBM Desktop Outsourcing is reliable and robust. Organizations can expect minimum downtime and prompt resolution of any technical problems.
- Quality: The quality of IBM Desktop Outsourcing is top-notch, ensuring that organizations can rely on its features and benefits to streamline their desktop management processes.
- VALUE FOR MONEY: Considering the range of features and benefits offered by IBM Desktop Outsourcing, it provides excellent value for money. The pricing plans are affordable, especially considering the positive impact it can have on workplace efficiency.
What I Like
I have been using IBM Desktop Outsourcing for several months now, and I must say that it has significantly improved our workplace efficiency. One aspect that stands out is the seamless workstation management capabilities. With just a few clicks, we can deploy software updates across all workstations, ensuring that our systems are up to date and secure.
Another feature that I appreciate is the remote desktop support. Our IT team can quickly access users’ desktops, regardless of their location, and provide instant troubleshooting and assistance. This has saved us valuable time and resources, as many issues can now be resolved remotely without the need for a technician to be physically present.
In addition to these features, the asset management capabilities have made a significant difference in our organization. We now have a clear view of our hardware and software assets, making it easier to track licenses, optimize resource allocation, and ensure compliance with software usage policies.
What I Don’t Like
While IBM Desktop Outsourcing is an excellent solution, there are a few areas that could be improved. Firstly, the initial setup process can be a bit complex for organizations with limited IT resources. Some additional documentation or guided setup wizards would be helpful in this regard.
Secondly, the pricing structure could be more flexible. While the available plans offer good value for the features included, organizations with specific requirements may find it challenging to customize a plan that suits their needs without incurring additional costs.
Lastly, the reporting capabilities could be enhanced. While basic reports are available, more advanced analytics and customizable reporting options would be beneficial for organizations that require in-depth insights into their desktop environment.
What Could Be Better
1. Enhanced Integration: IBM Desktop Outsourcing could benefit from improved integration with other popular workplace tools and platforms. Seamless integration with applications such as project management software, collaboration tools, and customer relationship management systems would further enhance its value proposition.
2. Advanced Automation: While IBM Desktop Outsourcing offers automation features, expanding its capabilities in this area would be advantageous. Automated software deployment, patch management, and configuration management could save organizations even more time and effort in managing their desktop environments.
3. Mobile Device Management: In today’s mobile-centric workplace, the inclusion of robust mobile device management features would be a valuable addition. The ability to manage and secure mobile devices, such as smartphones and tablets, from a centralized platform would further streamline IT management processes.
How to Use IBM Desktop Outsourcing?
Using IBM Desktop Outsourcing is straightforward and can be summarized in the following steps:
Step 1: Contact IBM to discuss your organization’s requirements and obtain a license for the software.
Step 2: Install the IBM Desktop Outsourcing software on your organization’s servers and workstations.
Step 3: Configure the software according to your organization’s needs, such as setting up user access controls and security settings.
Step 4: Begin managing your organization’s workstations using the various features provided by IBM Desktop Outsourcing, such as software deployment, remote troubleshooting, and asset management.
Alternatives to IBM Desktop Outsourcing
If you’re not convinced that IBM Desktop Outsourcing is the right solution for your organization, here are three alternatives worth considering:
1. Microsoft Endpoint Manager: This comprehensive endpoint management solution from Microsoft offers a range of features for managing desktops, mobile devices, and applications. It integrates seamlessly with other Microsoft tools and platforms and provides robust security and compliance capabilities. Download Link
2. VMware Workspace ONE: Workspace ONE combines unified endpoint management, virtual desktop infrastructure, and identity management into a single platform. It offers a user-friendly interface and powerful management capabilities for both traditional and modern workplace environments. Download Link
3. Citrix Virtual Apps and Desktops: Citrix Virtual Apps and Desktops is a virtualization solution that enables organizations to deliver desktops and applications securely to any device. It offers scalability, high performance, and advanced security features, making it an excellent choice for organizations with complex desktop management needs. Download Link
Frequently Asked Questions about IBM Desktop Outsourcing
Q1: Is IBM Desktop Outsourcing suitable for small businesses?
A1: Yes, IBM Desktop Outsourcing caters to organizations of all sizes, including small businesses. Its scalable nature allows it to grow alongside your business while providing the necessary tools to streamline desktop management.
Q2: Can IBM Desktop Outsourcing be used for remote employees?
A2: Absolutely! IBM Desktop Outsourcing is designed to support remote work environments. Its remote desktop support feature allows IT teams to provide assistance to remote employees regardless of their location.
Q3: Is training required to use IBM Desktop Outsourcing?
A3: While IBM Desktop Outsourcing has an intuitive user interface, some training may be beneficial, especially for IT personnel who will be managing the software. IBM provides training resources and documentation to facilitate the onboarding process.
Q4: Can IBM Desktop Outsourcing integrate with other software applications?
A4: Yes, IBM Desktop Outsourcing offers integration capabilities with various third-party software applications. It is important to check with IBM regarding specific integration options and compatibility with your existing software stack.
Q5: Does IBM offer customer support for IBM Desktop Outsourcing?
A5: Yes, IBM provides customer support for its Desktop Outsourcing software. You can reach out to their support team via phone or email for assistance with any issues or queries you may have.
Final Words
If you’re looking to streamline your organization’s desktop management processes, IBM Desktop Outsourcing is a solution worth considering. With its comprehensive features, robust security, and efficient support, it can significantly improve workplace efficiency and productivity. While there are a few areas for improvement, the overall value and effectiveness of IBM Desktop Outsourcing make it a top choice for businesses of all sizes.