Every successful business understands the importance of listening to customer feedback. By understanding your customers’ needs and improving your products or services accordingly, you can stay ahead of the competition and ensure customer satisfaction. However, managing and analyzing customer feedback can be a daunting task. This is where Listen360 comes in. In this review, we will explore the key features, pricing, and user experience of Listen360.
What does Listen360 do?
Automated Feedback Collection: Listen360 provides a seamless way to collect, organize, and analyze customer feedback. It automates the process of requesting feedback, whether through emails, SMS, or other channels, ensuring a high response rate.
Analytics and Reporting: Listen360 offers robust analytics and reporting features, allowing businesses to gain valuable insights from the feedback collected. The platform provides data visualization tools, sentiment analysis, and trend tracking to help businesses make data-driven decisions.
Customer Sentiment Analysis: Listen360 leverages advanced natural language processing algorithms to analyze customer feedback and determine sentiment. This feature allows businesses to identify positive and negative sentiments, enabling targeted actions and improving customer satisfaction.
Real-time Alerts: Listen360 sends real-time alerts to businesses for urgent customer feedback, allowing them to take immediate action. This feature ensures that businesses can address customer concerns promptly, enhancing their reputation and customer loyalty.
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PRICE
| Plan | Price per Month |
|---|---|
| Basic | $29 |
| Standard | $99 |
| Pro | $199 |
Review Ratings
| Item | Rating |
|---|---|
| Effectiveness |  ⭐⭐⭐⭐ |
| EASE-OF-USE | ⭐⭐⭐⭐⭐ |
| Support | ⭐⭐⭐ |
| Service | ⭐⭐⭐⭐ |
| Quality | ⭐⭐⭐⭐⭐ |
| VALUE FOR MONEY | ⭐⭐⭐⭐ |
- Effectiveness: Listen360 offers a comprehensive range of features, though there is room for improvement in certain areas.
- EASE-OF-USE: The user interface is intuitive and user-friendly, making it easy for businesses to navigate and utilize the platform effectively.
- Support: While the support provided by Listen360 is generally helpful and responsive, there have been occasional delays in resolving complex issues.
- Service: Customers have praised Listen360 for its exceptional service quality, with prompt responses and personalized attention.
- Quality: The quality of Listen360’s features, analytics, and reporting is exceptional, providing businesses with accurate and meaningful insights.
- VALUE FOR MONEY: Listen360 offers great value for its price, with affordable plans catering to businesses of all sizes.
What I Like
I have personally found Listen360 to be a game-changer for businesses looking to leverage customer feedback. First and foremost, the automated feedback collection feature saves a significant amount of time and effort. By automating the process, businesses can focus on analyzing and taking action on the feedback received.
Furthermore, the analytics and reporting capabilities of Listen360 are impressive. The platform provides a wide range of visualizations and insights that help businesses understand their customers better. The sentiment analysis feature is particularly useful in identifying areas of improvement and measuring overall customer satisfaction.
Lastly, the real-time alerts feature ensures that businesses can respond promptly to urgent customer feedback. This helps in addressing issues before they escalate, showing customers that their concerns are being taken seriously.
What I Don’t Like
While Listen360 offers a comprehensive set of features, there are a few areas that could be improved. Firstly, the customer support response time can sometimes be delayed, especially for complex issues. This can be frustrating for businesses that require immediate assistance.
Secondly, the pricing plans, while reasonable, might not be suitable for small businesses or startups with limited budgets. It would be beneficial to have more flexible and affordable options tailored to these organizations.
What Could Be Better
1. Enhanced User Interface: While the current user interface is functional, there is room for improvement in terms of aesthetics and intuitiveness. A more modern and visually appealing interface would enhance the overall user experience.
2. Advanced Reporting Customization: Listen360 provides excellent reporting capabilities, but offering more customization options would be beneficial. Businesses have diverse reporting needs, and the ability to create custom reports tailored to specific requirements would be a valuable addition.
3. Integration with Third-Party Tools: Many businesses utilize multiple software tools for various purposes. Integrating Listen360 with other popular CRM or helpdesk platforms would streamline workflow and enhance overall efficiency.
How to Use Listen360?
Step 1: Create an account on the Listen360 website.
Step 2: Set up your customer feedback channels, such as email or SMS, within the Listen360 platform.
Step 3: Customize your feedback requests and templates to align with your brand and requirements.
Step 4: Start collecting customer feedback automatically through Listen360’s channels.
Step 5: Utilize the powerful analytics and reporting features to gain insights from the feedback.
Step 6: Take targeted actions based on the feedback received and track improvements over time.
Alternatives to Listen360
While Listen360 is an excellent customer feedback management platform, there are a few alternatives worth considering:
1. SurveyMonkey: SurveyMonkey is a widely recognized and feature-rich survey platform. It offers comprehensive survey design and analysis tools, making it suitable for businesses that focus primarily on survey-based feedback. Download Link
2. Medallia: Medallia is a customer experience management platform that helps businesses capture feedback across various touchpoints. It provides advanced analytics and AI-powered insights to drive actionable improvements. Download Link
3. Wootric: Wootric is a customer survey and feedback platform designed to measure Net Promoter Score (NPS) and customer satisfaction. It focuses on understanding sentiment and enabling businesses to prioritize customer success. Download Link
5 FAQs about Listen360
Q1: Is Listen360 compatible with all CRM systems?
A: Listen360 offers flexible integration options and supports various CRM systems, including popular ones like Salesforce and HubSpot. However, it is recommended to check the compatibility with your specific CRM system before proceeding.
Q2: Can Listen360 be customized to match my brand’s visual identity?
A: Yes, Listen360 allows customization of feedback request templates to align with your brand’s visual identity. You can add your logo, customize colors, and personalize the messaging to reflect your brand’s voice.
Q3: Does Listen360 offer multilingual support?
A: Yes, Listen360 supports multiple languages, making it suitable for businesses operating in diverse regions. You can easily set up feedback request templates in different languages to cater to your customer base.
Q4: Can I try Listen360 before committing to a paid plan?
A: Listen360 offers a free trial period, allowing you to test the platform and its features before making a purchase. This gives businesses an opportunity to evaluate whether Listen360 meets their specific needs.
Q5: How secure is the customer data stored in Listen360?
A: Listen360 takes the security of customer data seriously. The platform utilizes advanced encryption protocols and follows industry best practices to ensure the confidentiality and integrity of customer data.
Final Words
Listen360 is an incredible tool for businesses looking to unlock the power of customer feedback. Its automated feedback collection, advanced analytics, and real-time alerts enable businesses to make data-driven decisions and improve overall customer satisfaction. While there are areas that could be enhanced, such as user interface and customization options, Listen360 offers great value for its price. I would highly recommend giving Listen360 a try to enhance your customer feedback management process and drive business success.